Privacy policy

This Privacy Policy explains how aciswalking.com (“the Site”, “we”, “our” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our Site.

Contact Information

If you have any questions about this policy, our data practices, or would like to make a privacy‑related request, please contact us at:

📧 Email: info@aciswalking.com

Personal Information We Collect

When you visit Acis Walking, we may collect information in the following categories:

1. Device Information

  • Purpose: To ensure our website loads correctly for your device and to analyze site usage so we can improve our services.

  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.

  • Examples of data collected: IP address, browser version, time zone, cookie identifiers, pages/products viewed, search terms, and how you interact with our site.

  • Disclosure: Shared with our e‑commerce platform provider, Shopify.

2. Order Information

  • Purpose: To process your order, handle payments, arrange shipping, provide order confirmations, screen for fraud, and—if you’ve opted in—send promotional offers.

  • Source: Provided by you during checkout.

  • Examples of data collected: Name, billing/shipping address, payment details (including credit/debit card numbers), email, and phone number.

  • Disclosure: Shared with Shopify and trusted payment/shipping partners.

3. Customer Support Information

  • Purpose: To respond to inquiries, process returns (including our 30‑Day Money Back Guarantee), and assist with any issues.

  • Source: Provided by you when contacting us.

Note: We do not store, sell, rent, or lease credit/debit card details or personally identifiable information to third parties.

Minors

Our Site is not intended for individuals under 16 years of age. We do not knowingly collect data from children. If you believe a minor has provided us with personal data, contact us immediately to request removal.

How We Share Your Information

We only share personal information with trusted service providers necessary to operate our business and fulfill orders. Examples include:

  • Shopify – Our online store platform. (Shopify Privacy Policy)

  • Advertising Partners – For marketing purposes, in line with your preferences and applicable laws.

  • Legal Requirements – If required to comply with applicable laws, regulations, or lawful requests.

Behavioural & Targeted Advertising

We may use personal information to display relevant ads. For example:

  • Google Analytics – Helps us understand customer usage of our site. (Learn More)

  • Shopify Audiences – Allows us to reach customers who may be interested in our products.

You can opt out of targeted advertising via:

You can also visit the Digital Advertising Alliance Opt‑Out page for more options.

Using Your Personal Information

We use your data to:

  • Process orders and payments

  • Arrange delivery and provide order updates

  • Improve and personalize your shopping experience

  • Communicate promotions or special offers (with consent)

Lawful Basis (GDPR)

If you are located in the European Economic Area (EEA), we process your data under one or more of the following:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests that do not override your rights

Data Retention

We retain order information for our records unless you request deletion.

Automated Decision‑Making

We do not use fully automated decision‑making that has a significant legal effect. Shopify may use automated tools to detect and prevent fraud.

Selling Personal Information (CCPA)

If you are a California resident, you have the right to request access to, correction of, or deletion of your personal data. You may also opt out of the “sale” of your information as defined by the CCPA.

Cookies

Cookies help us improve your experience by remembering preferences and analyzing site performance. You can manage or block cookies through your browser settings. For more details, visit All About Cookies.

Do Not Track

We do not alter our data collection if your browser sends a “Do Not Track” signal, as there is no industry standard for handling such requests.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, our practices, or for legal reasons. Updates will be posted on this page with a revised “Last Updated” date.